· RENTAL PERIOD
Our rental period choices are 1 week or 2 weeks after the item has been shipped from our studio.
If the item is kept longer without prior notice, late fee of IDR 100.000 will apply directly.
For overseas events or photoshoot, additional travel charges might apply. Please consult with us first.
A safety deposit according to your total amount and quantity is mandatory for all rental items.
Deposit will be fully refunded back to your account after all items are back and pass through the standards of Quality Control check.
Our team will contact you regarding your bank account number and details.
Refund process will take 3 working days after the item has been received by us.
If the item is lost or received with any damage(s) or stain found, deposit amount will be deducted automatically.
Fitting at your home is only allowed for certain items which are available for rent.
To do so, the total amount of rental fee and safety deposit need to be settled first. Items then will be sent by the preferred courier.
Fitting items must be returned the next day after it has been received by using instant courier (Grab / Go-Jek) or JNE YES (outside Jakarta). Items kept longer than stated, late fee will apply.
All fitting appointments must be done through website here.
Before you confirm a fitting slot, please consult the date through web live-chat or whatsapp our studio assistant.
Delivery charge is on you.
· PENALTY FEE
Penalty fee will charge at the purchase rate of the product or less, depending on the items' condition.
This will apply if:
Item is lost during events or photoshoots
Item is back with unremovable stains or hole*
Item is back damaged and cannot be repaired*
*all pieces are crafted by fine, delicate garments with particular care needed to preserve its quality. Some adorned with delicate embroideries or beadings that are sensitive to snagging.
Don’t worry! We’ll take care of the cleaning as part of our rental fee.
We also take extensive measures in keeping all products sterilized before and after use.
Cancelation is not allowed for any excuses. No exchange or refunds for all rental transactions.
You may return the rental & fittings items safely packed as we delivered it to you.
The Mansion Apartment
Jalan Trembesi Blok D, Kompleks Bandar Baru (JD15I),
Dorada Tower, Unit 19 P
Kemayoran, Jakarta Pusat,
DKI Jakarta, Indonesia, 14410
Please send us the tracking number or courrier contact number immediately after the package has been sent.
We only accept instant courier and one day express service, however for some cities that are not covered due to pandemic, please consult with us.
By placing a rental, you have agreed on these terms.
To be determined Shipping
IDR 0 Total